Privacy Policy

Last Updated: March 2025

1. Introduction

Infusionics Digital Solution ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Network Management System (NMS) software and website.

2. Information We Collect

2.1 Personal Information

• Name and contact information (email address, phone number)
• Company name and job title
• Billing and payment information (processed securely via PayPal)
• Account credentials (username and password - encrypted)

2.2 Technical Information

• IP address and MAC addresses of monitored devices
• Network configuration and topology data
• Device status logs and performance metrics
• System logs and error reports

3. How We Use Your Information

• To provide and maintain our NMS service
• To monitor network devices you've configured
• To send alerts and notifications about device status
• To process your license purchases
• To improve and optimize our software
• To communicate with you about updates and support

4. Data Storage and Security

All data is stored on your local servers or cloud instances you control. We do not have access to your monitored network data. License information is encrypted and stored locally. Payment information is processed directly by PayPal - we never store credit card details.

5. Third-Party Services

We use the following third-party services:

• PayPal: Payment processing (see PayPal's privacy policy)
• WhatsApp: Customer support communications
• Microsoft: .NET runtime and SQL Server (optional)

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications

7. Data Retention

We retain license information for the duration of your subscription plus 30 days. Device monitoring data is retained according to your configured retention settings. You may delete your data at any time through the application.

8. Children's Privacy

Our service is not intended for individuals under 18. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated revision date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: sales@infusionicsoft.com
• WhatsApp: +44 7403 185262
• Address: London, UK / Pakistan